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Probus by the Bay

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FAQs and HELP

Please note: You must be a member and be logged in to access any of the links below.

1.  I've forgotten my login info and password.  What should I do?

    • Click on the Profile Icon in the top right corner, and click forgot password. 
    • Enter your email and follow the next steps.
    • Password not accepted?   Your password must meet the following requirements to be accepted:
        • 12 characters or more
        • both upper and lower case letters
        • at least one number
        • at least one of the following special characters: #?!@$%^&*- 
        • no spaces

2. How do I find the contact information of a Member?

    • Log in to the web site - https://probusbythebay.ca/
    • Click “About Us” on the banner
    • Click “Membership Directory”
    • In the Search window type the person’s first or last name
    • The person you are looking for will be displayed – click on the name and you will see the member’s contact information.

3. NEW MEMBERS:  How to log on to the PROBUS by the BAY website for the first time

  • Click on the little person in the top right corner, and click forgot password. Enter your email and follow next steps.
  • For more detailed instructions, please see: First time registering on PROBUS By The Bay site.pdf
  • Problems logging in? Email us at: PBTBmembership@gmail. 
  • Password not accepted?   Your password must meet the following requirements to be accepted:
          • 12 characters or more
          • both upper and lower case letters
          • at least one number
          • at least one of the following special characters: #?!@$%^&*- 
          • no spaces

4. My email address is changing.  How do I update my profile?

        • Log in to the site.
        • Click on your name, profile icon, or the "View profile" link.
        • Select "Edit profile."
        • Make the desired changes, including updating your email address.
        • Click "Save."

5. How do I register and pay for an Event or join a waitlist?

6. Guest Liability Waiver and Assumption of Risk

7. I am logged in but I can't see the invoice to pay. Where can I find it?

8. Can I pay for an event any other way besides a credit card?

No, the only way a member can pay for registration to an event is online by credit card – Visa, Master Card or American Express


9. If my plans change and I can't go to the event I registered and paid for, how do I get a refund?  

Generally refunds are not given; however, speak to the Organizer of the event.

Members are encouraged to:

    • Sell their ticket to another Member.
    • Check with the Organizer to see if there are any Members on the waitlist.

10. How can I find out who has registered for an event? Click the link below for instructions

How to find out who has registered for an event.pdf

11. What is the WILDAPRICOT Privacy Policy?

PROBUS by the Bay


Address:
P.O Box 8017
175 First Street

Collingwood, Ontario

L9Y 2L0

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